| Management Alert System |
| For the purpose of improving your credibility in the hospitality industry, acknowledging customer feedback, especially which is negative, is imperative.Through Konekt : Feedback an escalation mail will be auto generated to the higher management whenever there is a negative feedback or if any guest has rated the hotel below average.This will act as a checkpoint for future improvements. |
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| Detect Negative Feedback |
| In the Konekt Feedback Backend system, the hotel can mention all the keywords they feel their customers could use while giving feedback.Thus, when a guest gives a comment on the app,the word is matched with the keywords and if a match is found, an email is escalated to the management. E.G. Suppose a keyword like 'Flies' is mentioned in the Konekt Feedback Backend System.Now if a customer writes 'too many flies' in the comment section,then accordingly, an email is sent to the management for taking corrective action on the same. |
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| Identify Categories |
| Every business has certain goals and different criteria to measure how well they are achieving those goals. The content management system helps you to identify, manage, edit and upload customized categories of goal-driven questions. The feedback app could be designed in such a way that the questions could be segregated in different categories like Arrival and Welcome, Concierge, Overall Experiences, Food/Stay, etc. |
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| Question and Rating System |
| A robust feedback and rating system helps you to improve your quality of service and ensure a happy customer.Konekt Feedback gives you an option to add as many questions as you want in the feedback app and gives the guests an option to either rate them on a 1-5 scale or answer simple ‘Yes or No’ type of questionnaire or Comment on every question. This gives you a comprehensive understanding of customer experience with your hotel/resort/restaurant. |
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| Custom Branding |
| In the hospitality business, branding plays a vital role. In line with your branding, a theme for the feedback form could be chosen. A custom header image with logo could be uploaded, to conform to the hotel/resort/restaurant’s brand essence. |
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| Increase direct revenues via Repeat coupons |
| Once the guest gives his feedback with Konekt Feedback, your direct sales are bound to rise, owing to an amazing feature of sending repeat coupons or offers to customers when they check out. These vouchers could be redeemed in the next visit. This helps in establishing goodwill with the customer and also ensures customer retention for your business. |
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| Analytics Report |
| Detailed graphical reports indicating how the guests have rated the hotel, based on different categories like service, food & beverage, hospitality, etc. are generated. This will help you take corrective actions for improving your service offerings to future guests.. |
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| Social Media Integration |
| Social media plays a significant role in boosting your popularity amongst prospective customers. This app helps your customers connect and share their feedback with all the social media sites like Facebook, Twitter, etc., where you have your presence. Customer behaviour indicates that people tend to get influenced by the experiences of others. A positive experience shared through the social networking channels, generates positive customer base for you. Thus, the social interface offers publicity and marketing prospects for you that entail increased online visibility. |
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| Data Capture |
| The built-in ‘personal field’ setting in the feedback app, like name, email, contact no helps to gather data of all the guests. Capturing relevant data reinforces your customer database. This feedback app is therefore, the best tool for you to capture a lot of customer data, for later use. |
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| Share via Email/Facebook |
| After entering the feedback, a unique and effective feature incorporated in the app enables the guest to share his comment on his facebook account or email it to multiple friends, directly through the app. This helps to create a viral effect and the message gets circulated successfully amongst prospective guests. |
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| Beneficial Ad Strategy |
| In the feedback app, there is an option where at the end of the feedback form, the hotel could display its latest offer via a banner ad/creative. There would also be a link of ‘Get Coupon’, under which, if the guest clicks on it he gets the coupon (via email or sms with a unique coupon id), which the guest could redeem on his next visit.
The hotel could also employ this space to display ads of other companies, which are related to the same field and accordingly charge the client indirectly for the space.
For eg : The hotel could display the latest ad by Coke, if it is the hotel’s beverage partner and in return, the hotel could charge Coke.
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